Your Privacy Is Our Responsibility

jya99 is a trusted online casino and betting platform in Bangladesh. We believe that every user's personal information is extremely valuable and keeping it secure is our primary duty. This privacy policy document describes in detail what information we collect, how we use it, with whom we share it, and what your rights are.

Our entire platform is protected by SSL encryption technology. All data transfers are completed through fully encrypted channels, preventing any unauthorized third-party access.

1 What Information We Collect

When you create and use an account on jya99, we may collect the following types of information:

1.1 Identity and Contact Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladesh National ID or passport details (when identity verification is required)
• Residential address

1.2 Financial Information

• bKash, Nagad, or Rocket account numbers (required for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

• IP address and device information
• Browser type and operating system information
• Platform login time and session data
• Information collected from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Betting history and preferred game categories
• Win and loss records
• Time spent on the platform (for responsible gaming monitoring)

2 Purpose of Using Information

jya99 uses collected information only for specific and lawful purposes. The main purposes for which we use your information are listed below:

2.1 Account Management and Verification

We use your identity information to create, manage, and secure your account. Through age verification, we ensure that only individuals aged 21 or older are able to use the platform.

2.2 Financial Transaction Processing

Financial information is used to smoothly process deposits and withdrawals. Relevant information is processed to ensure secure transactions via bKash, Nagad, Rocket, and bank transfers.

2.3 Providing Customer Support

Your information may be needed to provide you with proper assistance through our 24/7 live chat support and email ([email protected]) service. Our support team uses this information to provide assistance in both Bengali and English.

2.4 Ensuring Responsible Gaming

By monitoring user gaming behavior, we can identify any unusual or risky patterns and arrange support when needed.

2.5 Preventing Fraud and Misuse

Information is used to maintain platform security and prevent any form of fraud, money laundering, or unauthorized activity.

3 Information Sharing Policy

jya99 never sells users' personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

• With payment processors: Limited information necessary for processing bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment gateways.
• For legal obligations: Information may be provided in response to a court order or a legitimate request from a competent authority.
• With technology service providers: Only the necessary technical information is shared with technology partners who help operate the platform, and they may not use that information for any other purpose.
• In the case of corporate restructuring: In the event of a business merger or acquisition, information may be transferred after notifying users in advance.

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the jya99 website and platform to improve the user experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and save form data. They cannot be disabled.

4.2 Analytical Cookies

Analytical cookies are used to understand how much time users are spending in different sections of the platform and which features are being used most. We use this information to further improve the platform.

4.3 Cookie Controls

You can disable non-essential cookies from your browser settings. However, if essential cookies are turned off, some features of the platform may not work properly.

5 Information Retention and Deletion Policy

jya99 retains your information only for as long as necessary. Information is retained while the account is active, and even after an account is closed, it may remain securely stored for a defined period to meet legal obligations.

It is our legal responsibility to retain financial transaction records for a defined period in accordance with financial regulatory authority rules. Once that period has passed, the information is securely deleted or anonymized.

The methods we follow to keep your information secure:

• Use of industry-standard SSL/TLS encryption technology
• Storage of sensitive information in encrypted form
• Regular security audits and vulnerability testing
• Staff training on data protection
• Restricting access to information on a need-to-know basis

6 User Rights

Every user of the jya99 platform holds the following rights regarding their personal information:

6.1 Right to Know

You can contact us at any time to find out what information we are storing about you and for what purposes it is being used.

6.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will make the necessary corrections after verification.

6.3 Right to Erasure

In certain circumstances, particularly when there is no legal obligation, you may request that your personal information be deleted. However, this request may not be fully fulfilled in the case of active accounts or ongoing legal obligations.

6.4 Right to Object to Processing

You may object to the use of your information for marketing or profiling purposes. In such cases, we will stop the relevant processing.

6.5 Right to Data Portability

You may request to receive your information in a structured, commonly used, and machine-readable format.

7 Third-Party Links and Services

The jya99 platform uses software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These third-party providers follow their own privacy policies. jya99 is not responsible for information stored on their servers.

Payment service providers (bKash, Nagad, Rocket, and banks) manage information according to their own policies. We provide only the minimum necessary information required for payment processing.

8 Protection of Minors

jya99 strictly prohibits anyone under the age of 21 from using the platform. Age is verified during the registration process, and if any user creates an account by providing false information, that account will be immediately cancelled and the relevant information will be processed in accordance with legal obligations.

We do not knowingly collect or store the personal information of any minor. If you suspect that a minor's information has been collected, contact us immediately and we will take prompt action.

9 Policy Changes and Updates

jya99 reserves the right to change or update this privacy policy when necessary. If any significant changes are made, we will notify users via email or platform notifications.

Continuing to use the platform after an updated policy is published means you are accepting the new policy. It is therefore advisable to visit this page regularly.

10 International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh, particularly in relation to technical services and cloud storage. For such transfers, we ensure that the relevant service providers comply with international data protection standards and that your information receives the same level of protection.