jya99 Terms and Conditions

1.1 Definitions

The terms used in this document have the following meanings:

• "Platform" — The jya99 website, mobile version, and all associated services.
• "User" — Any person who has registered on or is using the platform.
• "Account" — A user's registered personal profile on the platform.
• "Services" — All offerings from jya99, including casino games, sports betting, bonuses, and promotions.
• "Bonus Funds" — Money awarded as a bonus that must meet specified wagering requirements before withdrawal.

1.2 Right to Amend the Terms

jya99 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any change will be taken as acceptance of the updated Terms. For significant changes, we will make reasonable efforts to notify users by email.

2.1 Age Requirement

You must be at least 21 years of age to use the jya99 platform. Registration by minors is strictly prohibited. jya99 may request valid documentation for age verification at any time.

2.2 One Account Per User

Each user may open only one account. Creating multiple accounts by the same person or from the same household is strictly prohibited. If multiple accounts are detected, all accounts will be closed and bonus privileges will be cancelled.

2.3 Accurate Information

You are required to provide true, accurate, and complete information at the time of registration. Providing false or misleading information will result in account termination. It is the user's responsibility to update their information promptly whenever changes occur.

3.1 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Do not share your login details with anyone. In the event of unauthorized access, notify the jya99 support team immediately.

• Use a strong password — a combination of letters, numbers, and special characters.
• Always log out after using a public device.
• If you notice any suspicious activity, contact support right away.

3.2 Account Verification (KYC)

jya99 follows an identity verification process to ensure a safe gaming environment. The following documents may be requested before processing a withdrawal or bonus claim:

• A photo of your National ID (NID) or passport.
• A recent utility bill or bank statement (as proof of address).
• Proof of ownership of the payment method used (e.g., details of your bKash or Nagad account).

jya99 reserves the right to hold withdrawals until verification is complete.

3.3 Account Suspension or Closure

jya99 reserves the right to investigate, suspend, or permanently close any account for the following reasons:

• Breach of Terms or suspected fraud.
• Bonus abuse or unusual account activity.
• Providing false information or failing identity verification.
• Evidence of operating multiple accounts.

4.1 Deposit Methods and Limits

jya99 supports popular payment methods in Bangladesh. The minimum deposit amount for each method is as follows:

Deposits are generally processed instantly. If there is a delay due to technical reasons, please contact the support team.

4.2 Withdrawal Methods and Timeframes

The following terms apply to withdrawals:

• Minimum withdrawal: ৳1,000.
• Processing time: Generally between 30 minutes and 3 hours.
• Withdrawals can only be made through the same method used for the deposit.
• Withdrawals are only available from verified accounts.
• The specified wagering requirement must be met before withdrawing from a bonus balance.

4.3 General Payment Rules

jya99 does not accept or send payments to third-party accounts. All deposits and withdrawals must go through the user's own registered payment account. In cases of money laundering or suspicious financial activity, action will be taken in accordance with applicable law.

5.1 Welcome Bonus

New members can enjoy the jya99 welcome bonus offer on their first deposit:

5.2 Wagering Requirements

A 20x wagering requirement must be met before withdrawing bonus funds. Wagering is calculated on the bonus amount only, not the deposit.

Keep the following in mind when fulfilling the wagering requirement:

• Not all games may contribute equally toward meeting the wagering requirement.
• If the wagering requirement is not met within the specified time limit, the bonus balance will be cancelled.
• Bonus funds cannot be withdrawn while wagering is in progress.

5.3 Bonus Abuse Prohibited

Abuse of the jya99 bonus system is considered a serious violation. The following activities are strictly prohibited:

• Creating multiple accounts to obtain bonus benefits.
• Using bonus funds in risk-free betting strategies (arbitrage betting).
• Any attempt to circumvent the rules relating to bonuses.

If such activity is detected, the bonus and any associated winnings will be cancelled.

6.1 VIP Tiers

jya99 runs a five-tier VIP program for loyal members. The weekly cashback benefit at each tier is as follows:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback.

Advancement to a higher tier depends on the user's overall activity and participation.

6.2 Cashback Terms

Cashback is calculated on net losses each week. There are no additional wagering requirements on cashback balances. jya99 reserves the right to amend the terms of VIP benefits.

7.1 Fair Play Policy

jya99 is committed to ensuring fair play in all games. The games on our platform are developed by established game providers and go through their own auditing processes. The outcome of each round is determined entirely independently.

7.2 Prohibited Activities

The following activities are strictly prohibited on the platform:

• Playing games using any software, bots, or automated tools.
• Exploiting system errors or bugs without reporting them.
• Attempting unauthorized access to another user's account.
• Any technical activity that disrupts the normal operation of the platform.
• Collusion or match-fixing.

7.3 Technical Errors

jya99 reserves the right to cancel any winnings incorrectly displayed or awarded due to a technical error. If a game is interrupted mid-session or a connection is lost, jya99 will make its decision based on the event log.

8.1 Data Collection and Use

jya99 collects personal data necessary for providing its services. The data collected is used solely for account management, payment processing, security assurance, and fulfilling legal obligations. For more details, please read our Privacy Policy.

8.2 SSL Encryption and Security

All data transmitted on the jya99 platform is protected by SSL encryption. Financial transaction data is stored and processed in accordance with the highest security standards.

9.1 Our Commitment

jya99 believes that gaming is a form of entertainment — not a source of income. We are committed to fostering a culture of responsible gaming. If you feel that gaming is having a negative impact on your personal or financial life, please contact our support team.

9.2 Self-Exclusion and Limit Setting

jya99 offers users the following options for themselves:

• Setting daily, weekly, or monthly deposit limits.
• A temporary account break for a specified period (cooling-off period).
• Permanent self-exclusion.

Contact our support team for any request of this kind. For more details, visit the Responsible Gaming page.

10.1 Service Interruptions

jya99 strives to provide uninterrupted service, but temporary disruptions may occur due to technical maintenance, cyberattacks, unforeseen events, or third-party service issues. jya99 does not accept liability for any financial loss arising from such situations.

10.2 Third-Party Content

Third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Microgaming, NetEnt, Ezugi) supply games on the jya99 platform. Those providers' own terms and conditions apply. jya99's liability for technical issues with their games is limited.

10.3 Risks of Gambling

Financial risk is involved in online gaming and betting. jya99 never guarantees a win in any game. There is no guarantee of recovering money lost on any bet. Users should place bets within their own means.

11.1 Complaints Process

For any dispute or complaint, please contact our support team first. We take all complaints seriously and aim to resolve them promptly.

• Live Chat: Available 24/7 (in Bengali and English).
• Email: [email protected]

11.2 Finality of Decisions

Decisions made by the jya99 customer service team will generally be considered final. For complex disputes, there is an option to appeal to a higher management level. All disputes will be resolved on the basis of good faith and fairness.

12.1 Entire Agreement

These terms and conditions constitute the entire agreement between jya99 and the user and take precedence over all prior oral or written discussions.

12.2 Severability

If any part of these terms and conditions is found to be invalid for any reason, the remaining parts will continue in full force and effect.

12.3 Assignment of Rights

The user may not transfer their rights or obligations under these terms and conditions to a third party. jya99 may transfer its rights to a related entity if necessary.

12.4 Last Updated

These terms and conditions have been reviewed most recently and the current version is published on the jya99.bar website. The Bengali version of the terms and conditions will be considered the official version.